Messaging
Every audience told through one door, with no per-message fees on merchant WhatsApp.
One messaging road serves the bell, the customer’s phone, merchant groups and webhooks. A message is sent once, retried with backoff, and never silently lost.
- Every parcel outcome tells every audience through one door: the merchant’s in-app bell, the customer’s SMS or WhatsApp on key events, the merchant’s Telegram or WhatsApp group, and a signed webhook.
- WhatsApp to merchants runs through your own gateway, with no per-message fees, paced at 20 messages a minute per group to reduce ban risk, subject to usage conditions. Telegram groups and SMS gateways share the same outbox.
- Per-outcome switches per merchant; a daily digest on the company’s own clock; pacing per destination, so one busy group never blocks another.
- A message is sent once; retries with backoff; nothing silently disappears.
- An internal task inbox with automatic tasks (stuck too long, unassigned too long, round unclosed) and simple staff chat.
One door for every audience
A parcel outcome
- Merchant’s in-app bell
- Customer SMS or WhatsApp
- Merchant Telegram or WhatsApp group
- Signed webhook
Sent once, retried with backoff, never silently lost.
Want to see the system on cases from your own work?
Write to us on WhatsApp or by email and we will arrange a walkthrough on examples from your operation.